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Barclays - Nationwide

Remodelling of Barclays' branches for a more customer focused approach

Project Stats

Duration
Various
Value
Circa £10million
Size
Various
Sector
Retail

Project Story

Having successfully earned a place on the Barclays Framework – securing turnover of circa £10million with project values ranging from £5k to £1.5million – we are proud to be supporting Barclays’ strategy to move to a more customer focused approach in all their high street locations. Works included the installation of new lifts, a self-service wall, helical staircase, grid ceilings, decorations and ceramic floor tiling. In addition, we have fitted new shop-front, open plan counters, IT equipment, safes, furniture, air-tubes, airlocks and internal and external signage. All works were carried out in live sites, working closely with Barclays’ team to ensure staff and customers enjoy a smooth and convenient transition.
Project Outcomes
  • 99% average Customer Satisfaction Score
  • Repeat project allocation of 55 projects
  • Established a strong relationship with Barclays by delivering shorter project programmes, innovative solutions with outstanding aftercare and clear communication with project teams and branch staff

Project Team

Jo Weston × Operations Director
Bev Williams × Sales & Marketing Director
Consultant team
Project Manager: Realys
Architects: WDI (Aegis)
Cost Consultant: Realys

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