Teaching old buildings, new tricks

Claudia Dommett-Noehren

WRITTEN BY CLAUDIA DOMMETT-NOEHREN

Head of Sustainability

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Climate change impacts are accelerating, and, against the current geopolitical backdrop driving fluctuations in energy prices, decarbonisation of assets is crucial to drive business resilience and effective risk management.  Key to achieving this is refurbishment and improvements across existing building stock.

Buildings account for approximately 39% of global energy-related carbon emissions, with 28% being operational, and 11% from construction and materials. That’s according to the World Green Building Council. It illustrates why real estate has become one of the key sectors focussed on reducing emissions at pace.

While new developments play a role, around 80% of the buildings that will be standing in 2050 already exist today, meaning the greatest opportunity for impact lies in retrofitting and refurbishing existing assets.

The path to effective decarbonisation

Retrofit provides the opportunity to enhance energy performance and improve the wellbeing of staff in offices. Improving insulation and airtightness, as well as glazing and façade performance, grouped with a move to all-electric building services, consistently delivers substantial operational carbon reductions. Modern digital controls and smart building systems further enable operational carbon to be tightly managed. Our Energy Synergy ™ system helps our clients close the performance gap (the gap between designed and in-use building energy performance) leading to a 15% better-than-expected performance on average.

Crucially, retrofit also delivers significant embodied carbon savings by maximising reuse and retention of materials whether it is retaining the actual structural frame of the building or reusing internal equipment and materials such as partitions. When done well, retrofitted buildings can be more resilient against increasing severe weather events and provide healthier work environments. All this makes a fully retrofitted property portfolio more attractive to future tenants.

Considerations for retrofit

Delivering meaningful sustainability outcomes requires early engagement, ideally from RIBA Stage 2 or earlier, supported by an integrated design team. Quality data on existing building performance is essential, alongside robust scoping of embodied and operational carbon impacts.

Applying standards such as BREEAM, WELL, NABERS or LEEDS can help you define your sustainable retrofit approach focussed on improved asset performance and improved health and wellbeing for tenants. And it can provide that final stamp of approval for a successful and sustainable retrofit, increasing the market value of your asset.

Upfront costs may seem high due to the challenges of working with legacy assets. However, when assessed from a whole-life perspective, operational savings, increased energy resilience and asset value retention often outweigh initial investment.

Access to low carbon materials, modular components, and capacity of supply chains remain a challenge, particularly when looking at the embodied carbon elements of a project. This makes early supply chain engagement and the selection of experienced partners critical to project success.

Retrofit in practice One exemplar of retrofit-led decarbonisation is the redevelopment of 19 Cornwall Street, Birmingham. A defining feature was the reconfiguration of the central atrium; reduced in size to maximise lettable floor space and built using responsibly sourced and low environmental impact materials .

All mechanical, electrical and plumbing services were replaced as part of an all-electric strategy incorporating 400 sq m of photovoltaic panels, VRF heating and cooling systems, and smart controls.

As a result, the seven-storey, 139,000 sq ft property achieved a significant performance uplift, earning:

  • BREEAM Excellent rating,
  • EPC A rating,
  • WiredScore certification,
  • NABERS UK Target Rating of 5 stars.

A prominent Grade A office refurbishment in Birmingham’s Central Business District, 5 St Philips Place, further demonstrates how quality approaches can drive decarbonisation while enhancing occupier experience and long-term asset value.

Working with the existing structure provided significant embodied carbon savings compared to a new build, while preserving the building’s historic Art Deco exterior. The refurbishment comprised a full M&E replacement and a new VRF heating and cooling system to improve energy efficiency and occupant comfort. Outcomes include WELL Platinum and WiredScore Platinum certifications.

Future-proofing

With an overarching need to improve and upgrade buildings of all kinds across the public and private sectors, retrofitting existing assets will remain one of the most impactful actions property owners can take. It should be seen as a strategic opportunity to protect and add value by delivering increased efficiency and business resilience in an ever-shifting geopolitical climate.

For support overcoming challenges and progressing toward a resilient, low-carbon future, read Willmott Dixon Interiors’ Decarbonise Today brochure or get in touch.

Joe Gallagher

With 19 years of experience and over 500,000 square ft of CAT B office fit-outs delivered in London’s most prestigious locations, Joe Gallagher is our CAT B fit-out project lead. His portfolio reflects over £110 million worth of commercial office fit-outs for customers ranging from banks, media brands, and tech companies to developers and management consultants.

Why we do it

By keeping buildings alive, we preserve their history while ensuring they remain relevant, sustainable, and functional in a changing world. Our work is about more than just refurbishment—it’s about creating spaces that inspire, support communities, and provide lasting value.

Let’s work together to transform spaces, ensuring they stand the test of time while meeting the needs of today and the future.

How we do it

A heritage of trust and reliability: With over 172 years of success, Willmott Dixon Interiors is part of one of the UK’s most established construction companies. Our long-standing reputation means you can trust us to deliver with the highest standards of quality, and that you are partnering with a company that is secure and dependable, especially in an industry where financial stability is crucial for project success.

Transparent and reliable project management: We prioritise on-time and within-budget delivery. Our clear communication and proactive approach ensure that you stay informed throughout the project, giving you peace of mind from start to finish.

End-to-end project management: From feasibility studies to design and delivery, our expertise ensures projects run smoothly, on time, and within budget.

Expert procurement support: We simplify the tender process and guide customers through procurement frameworks, ensuring compliance and efficiency.

Sustainability-focused solutions: With a dedicated in-house team, we align every project with our ambitious sustainability goals, minimising waste and integrating energy-efficient solutions.

 

What we do

We specialise in the fit-out and refurbishment of buildings across multiple sectors, from offices and healthcare facilities to hotels, retail, and secure environments. Whether it’s breathing new life into a heritage building, modernising commercial spaces, or ensuring critical environments remain fully operational during works, we are committed to delivering projects with precision and care.

Key areas of focus:

A trusted team and supply chain: Our people are what make us stand out. From project managers to site teams, we bring a wealth of experience and a proactive approach to every project. We also support our supply chain partners with a 28-day payment term and a commitment to fair treatment, ensuring high-quality materials and timely execution.

Seamless design and build delivery: If required, our integrated design and build services streamline the process from RIBA Stage 2 or 3 to completion, saving you time and effort.

Live environment expertise: We excel in delivering projects in occupied and secure environments with minimal disruption, ensuring business continuity and safety.

Long-Term partnerships: We believe in building relationships based on trust, performance, and transparent communication, ensuring every project we deliver contributes to your ongoing success. Many of our customers return to us time and time again, a testament to our commitment to quality and service.

Attention to detail: From appointment to final handover, we focus on creating environments that not only meet but exceed expectations. Our rigorous quality assurance processes ensure every element of a project is delivered with precision.

Sustainable refurbishments: We pledge to be net-zero operational carbon by 2030 and have a net-zero supply chain by 2040. Our projects focus on energy efficiency, waste reduction, and the use of sustainable materials.

TRUSTED TEAM AND SUPPLY CHAIN

We are supported by a trusted supply chain, guaranteeing the use of high-quality materials, and ensuring timely project execution. Our long-standing relationships allow us to deliver excellence on every project.

ATTENTION TO DETAIL

From our appointment to the final handover, we focus on creating office environments that not only meet but exceed your expectations. Our attention to detail ensures that your space is functional, beautiful, and aligned with your business goals.

SUSTAINABILITY

Our dedicated in-house team ensures that every project aligns with our ambitious sustainability goals. As a business, we are committed to achieving a net-zero status by 2030, and we hold ourselves accountable at every stage of our operations. From minimising waste through innovative recycling programs to selecting sustainable materials and incorporating energy-efficient practices, we focus on reducing environmental impact.

COMMITMENT TO LONG-TERM PARTNERSHIPS

We believe in building relationships based on trust, performance, and transparent communication. Our goal is to create long term partners, ensuring that every project we deliver contributes to your ongoing success.

SEAMLESS DESIGN AND BUILD DELIVERY

If required our integrated design and build services can streamline the process from RIBA Stage 2 or 3 to completion, saving you time and effort. With in-house design capabilities and relationships with external design partners across all disciplines it gives us full flexibility to develop a tailored approach for each project.

PROVEN EXPERTISE

With extensive experience in the commercial fit-out market, we understand how to deliver projects that meet your unique needs. Our team has completed a wide range of traditional and design & build, high-quality fit-outs across multiple sectors.

TRANSPARENT AND RELIABLE PROJECT MANAGEMENT

We prioritise on-time and within-budget delivery. Our clear communication and proactive approach ensure that you stay informed throughout the project, giving you peace of mind from start to finish.

A HERITAGE OF TRUST AND RELIABILITY

Backed by over 172 years of success, Willmott Dixon Interiors is part of one of the UK’s most established construction companies. Our long-standing reputation means you can trust us to deliver with the highest standards of quality, and that you are partnering with a company that is secure and dependable, especially in an industry where financial stability is crucial for project success.

Learning and Development

We believe continued learning and development is crucial to our team’s everyday needs. Our internal L&D system, Willmott Dixon University, supports a wide range of courses for all of our people to ensure they are best-equipped to perform well in their job roles.

We are able to offer unlimited opportunities to those with the ambition to take their career to the next level and work in a stimulating environment. By offering 4 levels of management development programmes, we are able to provide the skills you need to help reach your potential.

Professional Qualifications

We believe that our teams should continue to have ongoing development both in and out of construction and are committed to assisting them in becoming qualified within a professional qualification of their choice.

Management Development

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Technical Apprentice Programme

Apprenticeships are a great route into construction. At Willmott Dixon, apprenticeships are available in our business support teams and also through our supply chain partners or our sister company, Fortem, in trade disciplines such as bricklaying.

We offer some entry level positions for those who are looking to take their first steps into construction. With a paid apprenticeship you will earn while you learn and obtain a Level 3 qualification. You can apply following GCSEs; you don’t to have a construction background to complete an apprenticeship.

Work Experience

Work experience is a great way to get an insight into working at Willmott Dixon and is an ideal opportunity to experience the different jobs available, whether you are new to the world of work or looking for a change in career.

We are proud to offer unique work experience placements that give you the chance to work alongside highly qualified and experienced professionals. Gaining an in-depth understanding of both the technical elements and business skills that are required to succeed within construction and showing you a variety of teams that come together to complete a project, whether that be on site or in the office.

Interested? Get in contact: WDIworkexperience@willmottdixon.co.uk

Loyalty Rewards

After five years with us, you’ll join our 5-9 Year Club and celebrate annually with the other members. After reaching 10 years, you will join the prestigious Willmott Dixon 10 Year Club and celebrate along with Rick Willmott.

Private Health Care

We value your health care and wellbeing and that is why we offer free or discounted private health care that will avoid you NHS long waiting lists.

Salary and Profit Share

At Willmott Dixon Interiors we are proud of our people and sincerely believe that our success depends on them and their skills. We reflect our gratitude in the highly competitive salary we offer and review every year. In addition, we will thank you for your hard work with the percentage of our annual profit (subject to certain criteria) to the scope of reflecting our ‘one team’ nature.

Flexible Working & More

The best is yet to come! We give you a day off for your birthday (without using your holiday entitlement), early leave every Friday, dress down Friday once a month, Summer and Christmas events, and more. We have ambitions to be an employer of choice for those who either want to or need to work in a flexible and agile way. Experience it all when joining our team, we are looking forward to getting to know you.

Pension and Life Assurance

We strongly value your future and want to help you save for it, that is why we will contribute by 6% of your pension and you will be protected by Willmott Dixon Interiors Life Assurance Scheme (more details to come when joining).

Holidays

We commit everyday to promoting a healthy work/life balance that matches a competitive holiday allowance, the longer you stay the more you get. 

If the holidays allowance isn’t enough, you can take advantage of buying extra holiday entitlement each year.