Expert Guide to Glass Roof Replacement in Public and Commercial Spaces

Glass roofs are striking architectural features that bring in natural light, create open and welcoming spaces, and elevate the visual appeal of both public and commercial buildings. But over time, they can develop problems such as leaks, thermal inefficiency, and structural deterioration. If left unaddressed, these challenges can compromise the building’s integrity and the safety of its occupants.

Willmott Dixon Interiors specialises in refurbishing buildings across the public and commercial sectors, including glass roof systems. As experienced refurbishment contractors, we understand the technical and logistical challenges these projects can present, and we overcome them through a carefully planned and expertly delivered approach.

Common Glass Roof Applications

A glass roof is a structural glazing system designed to allow natural light into a building while also protecting it from the elements. These roofs are often used to create open, bright environments in spaces where visibility, aesthetics, and a connection to the outdoors are valued. They are found in a wide range of public, commercial, and heritage buildings, including:

  • Museum atriums
  • Office lobbies and communal areas
  • Shopping centres
  • Transport hubs and terminals
  • Conservatories and gardens

The most common is an atrium roof, a large central glazed roof that covers a communal space and is commonly found in public buildings like museums and commercial offices. Famous examples include the British Museum, King’s Cross Station, and the National Maritime Museum.

Common Challenges with Glass Roofs

Over time, glass roofs can present several maintenance and performance challenges that require careful attention. If left unresolved, these obstacles can lead to structural damage, increased energy costs, and health and safety risks for occupants.

Leaks

The most common and disruptive challenge with glass roofs is leaking. This may result from degraded seals, blocked drainage systems, or cracked or misaligned glazing units. Water ingress will initially cause unappealing stains before developing into damage to interior finishes, and even lead to the deterioration of structural elements over time.

Thermal Inefficiency

Older glass installations lack the insulation properties of modern glazing systems. Single glazing or early double-glazed units allow excessive heat loss during colder months and contribute to overheating in the summer. This makes the space uncomfortable for users and places greater demand on heating and cooling systems, leading to higher energy consumption and costs.

Condensation and Humidity

When thermal insulation is insufficient, glass roofs are prone to condensation, particularly in colder weather. This can lead to moisture build-up, which damages internal surfaces and promotes the growth of mould or mildew.

Ageing Materials

The roof materials, including glass, metal, and sealant, will degrade over time due to weather exposure, UV radiation, and natural ageing. Common challenges include delamination of laminated glass, corrosion of metal frames, and the hardening or failure of flexible gaskets and sealants.

Structural Movement

Buildings naturally move and settle over time, which can create stress on the glass roof. Even minor shifts can affect alignment, causing frames to distort and seals to break. This can lead to water ingress or even cracks in the glazing.

Challenges in Refurbishing Glass Roofs

Refurbishing a glass roof, particularly when in a live, public environment, is a complex task that requires detailed planning, technical expertise, and a specialist execution. It’s much more than simply replacing panels – the process must address access, safety, conservation, and performance upgrades.

  • Complex access: Working at very high levels presents logistical challenges in terms of access for inspection, repair, and replacement. Solutions may involve scaffolding, temporary platforms, and mechanical equipment.
  • Minimising disruption: When refurbishment is taking place in an environment that cannot be shut down completely, an out-of-hours working schedule may need to be adopted alongside noise control measures and strict safety protocols to protect the public.
  • Heritage or conservation compliance: Changes to listed and historically significant buildings require approval to ensure they meet conservation regulations. This could include replacement parts remaining visually similar to original features, while also integrating modern performance enhancements.

Tackling these challenges requires specialist knowledge, planning, and the ability to work seamlessly within sensitive environments. Willmott Dixon Interiors has the expertise to help overcome these complexities and deliver a refurbishment solution in even the most demanding settings.

Case Study: Maritime Museum Atrium Roof Replacement

Willmott Dixon Interiors has completed a significant refurbishment at the National Maritime Museum in Greenwich, a Grade I listed building and one of London’s most important cultural institutions. The project focused on enhancing the visitor experience by replacing the museum’s ageing glass atrium roof, originally installed over 20 years ago.

Key Project Highlights

  • £12 million contract delivered via the SCAPE framework
  • 23,000 sq ft of new, sun-protected glazing installed
  • 49-week programme completed in a live, operational environment
  • Works carried out with full protection of the museum’s historic collections

The Challenge

The museum’s original atrium glazing, installed over two decades ago, was showing significant signs of deterioration. Persistent water ingress, solar heat gain, and poor thermal performance were impacting both visitor comfort and the preservation of exhibits. At the same time, ageing mechanical and electrical systems were becoming inefficient and increasingly difficult to maintain.

Project Outcome

Willmott Dixon Interiors replaced the roof with new sun-protected glazing, improving daylight control, thermal comfort, and acoustic performance. The works were carefully delivered while maintaining full protection for the museum’s collections and minimising disruption to operations.

The project also included a comprehensive mechanical & electrical (M&E) refurbishment, extending the lifespan of critical infrastructure and improving energy efficiency throughout the building. As a result, the museum now benefits from:

  • A more comfortable and efficient internal environment
  • Improved visitor experience
  • A modernised building services system, future-proofed for the years ahead
  • A refurbishment delivered with sustainability and community engagement at its core

Refurbishment Contractors: Willmott Dixon Interiors

Willmott Dixon Interiors specialise in complex refurbishment and fit-out projects across public, commercial, and heritage spaces.

Our successful transformation of the National Maritime Museum’s atrium roof showcases our expertise in managing technically challenging refurbishments, all within live, occupied spaces. With a focus on sustainability, long-term performance, and community value, we deliver results that stand the test of time.

Get in touch today to discuss your upcoming project and discover the value of working with an experienced refurbishment contractor like Willmott Dixon Interiors. 

Joe Gallagher

With 19 years of experience and over 500,000 square ft of CAT B office fit-outs delivered in London’s most prestigious locations, Joe Gallagher is our CAT B fit-out project lead. His portfolio reflects over £110 million worth of commercial office fit-outs for customers ranging from banks, media brands, and tech companies to developers and management consultants.

Why we do it

By keeping buildings alive, we preserve their history while ensuring they remain relevant, sustainable, and functional in a changing world. Our work is about more than just refurbishment—it’s about creating spaces that inspire, support communities, and provide lasting value.

Let’s work together to transform spaces, ensuring they stand the test of time while meeting the needs of today and the future.

How we do it

A heritage of trust and reliability: With over 172 years of success, Willmott Dixon Interiors is part of one of the UK’s most established construction companies. Our long-standing reputation means you can trust us to deliver with the highest standards of quality, and that you are partnering with a company that is secure and dependable, especially in an industry where financial stability is crucial for project success.

Transparent and reliable project management: We prioritise on-time and within-budget delivery. Our clear communication and proactive approach ensure that you stay informed throughout the project, giving you peace of mind from start to finish.

End-to-end project management: From feasibility studies to design and delivery, our expertise ensures projects run smoothly, on time, and within budget.

Expert procurement support: We simplify the tender process and guide customers through procurement frameworks, ensuring compliance and efficiency.

Sustainability-focused solutions: With a dedicated in-house team, we align every project with our ambitious sustainability goals, minimising waste and integrating energy-efficient solutions.

 

What we do

We specialise in the fit-out and refurbishment of buildings across multiple sectors, from offices and healthcare facilities to hotels, retail, and secure environments. Whether it’s breathing new life into a heritage building, modernising commercial spaces, or ensuring critical environments remain fully operational during works, we are committed to delivering projects with precision and care.

Key areas of focus:

A trusted team and supply chain: Our people are what make us stand out. From project managers to site teams, we bring a wealth of experience and a proactive approach to every project. We also support our supply chain partners with a 28-day payment term and a commitment to fair treatment, ensuring high-quality materials and timely execution.

Seamless design and build delivery: If required, our integrated design and build services streamline the process from RIBA Stage 2 or 3 to completion, saving you time and effort.

Live environment expertise: We excel in delivering projects in occupied and secure environments with minimal disruption, ensuring business continuity and safety.

Long-Term partnerships: We believe in building relationships based on trust, performance, and transparent communication, ensuring every project we deliver contributes to your ongoing success. Many of our customers return to us time and time again, a testament to our commitment to quality and service.

Attention to detail: From appointment to final handover, we focus on creating environments that not only meet but exceed expectations. Our rigorous quality assurance processes ensure every element of a project is delivered with precision.

Sustainable refurbishments: We pledge to be net-zero operational carbon by 2030 and have a net-zero supply chain by 2040. Our projects focus on energy efficiency, waste reduction, and the use of sustainable materials.

TRUSTED TEAM AND SUPPLY CHAIN

We are supported by a trusted supply chain, guaranteeing the use of high-quality materials, and ensuring timely project execution. Our long-standing relationships allow us to deliver excellence on every project.

ATTENTION TO DETAIL

From our appointment to the final handover, we focus on creating office environments that not only meet but exceed your expectations. Our attention to detail ensures that your space is functional, beautiful, and aligned with your business goals.

SUSTAINABILITY

Our dedicated in-house team ensures that every project aligns with our ambitious sustainability goals. As a business, we are committed to achieving a net-zero status by 2030, and we hold ourselves accountable at every stage of our operations. From minimising waste through innovative recycling programs to selecting sustainable materials and incorporating energy-efficient practices, we focus on reducing environmental impact.

COMMITMENT TO LONG-TERM PARTNERSHIPS

We believe in building relationships based on trust, performance, and transparent communication. Our goal is to create long term partners, ensuring that every project we deliver contributes to your ongoing success.

SEAMLESS DESIGN AND BUILD DELIVERY

If required our integrated design and build services can streamline the process from RIBA Stage 2 or 3 to completion, saving you time and effort. With in-house design capabilities and relationships with external design partners across all disciplines it gives us full flexibility to develop a tailored approach for each project.

PROVEN EXPERTISE

With extensive experience in the commercial fit-out market, we understand how to deliver projects that meet your unique needs. Our team has completed a wide range of traditional and design & build, high-quality fit-outs across multiple sectors.

TRANSPARENT AND RELIABLE PROJECT MANAGEMENT

We prioritise on-time and within-budget delivery. Our clear communication and proactive approach ensure that you stay informed throughout the project, giving you peace of mind from start to finish.

A HERITAGE OF TRUST AND RELIABILITY

Backed by over 172 years of success, Willmott Dixon Interiors is part of one of the UK’s most established construction companies. Our long-standing reputation means you can trust us to deliver with the highest standards of quality, and that you are partnering with a company that is secure and dependable, especially in an industry where financial stability is crucial for project success.

Learning and Development

We believe continued learning and development is crucial to our team’s everyday needs. Our internal L&D system, Willmott Dixon University, supports a wide range of courses for all of our people to ensure they are best-equipped to perform well in their job roles.

We are able to offer unlimited opportunities to those with the ambition to take their career to the next level and work in a stimulating environment. By offering 4 levels of management development programmes, we are able to provide the skills you need to help reach your potential.

Professional Qualifications

We believe that our teams should continue to have ongoing development both in and out of construction and are committed to assisting them in becoming qualified within a professional qualification of their choice.

Management Development

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Technical Apprentice Programme

Apprenticeships are a great route into construction. At Willmott Dixon, apprenticeships are available in our business support teams and also through our supply chain partners or our sister company, Fortem, in trade disciplines such as bricklaying.

We offer some entry level positions for those who are looking to take their first steps into construction. With a paid apprenticeship you will earn while you learn and obtain a Level 3 qualification. You can apply following GCSEs; you don’t to have a construction background to complete an apprenticeship.

Work Experience

Work experience is a great way to get an insight into working at Willmott Dixon and is an ideal opportunity to experience the different jobs available, whether you are new to the world of work or looking for a change in career.

We are proud to offer unique work experience placements that give you the chance to work alongside highly qualified and experienced professionals. Gaining an in-depth understanding of both the technical elements and business skills that are required to succeed within construction and showing you a variety of teams that come together to complete a project, whether that be on site or in the office.

Interested? Get in contact: WDIworkexperience@willmottdixon.co.uk

Loyalty Rewards

After five years with us, you’ll join our 5-9 Year Club and celebrate annually with the other members. After reaching 10 years, you will join the prestigious Willmott Dixon 10 Year Club and celebrate along with Rick Willmott.

Private Health Care

We value your health care and wellbeing and that is why we offer free or discounted private health care that will avoid you NHS long waiting lists.

Salary and Profit Share

At Willmott Dixon Interiors we are proud of our people and sincerely believe that our success depends on them and their skills. We reflect our gratitude in the highly competitive salary we offer and review every year. In addition, we will thank you for your hard work with the percentage of our annual profit (subject to certain criteria) to the scope of reflecting our ‘one team’ nature.

Flexible Working & More

The best is yet to come! We give you a day off for your birthday (without using your holiday entitlement), early leave every Friday, dress down Friday once a month, Summer and Christmas events, and more. We have ambitions to be an employer of choice for those who either want to or need to work in a flexible and agile way. Experience it all when joining our team, we are looking forward to getting to know you.

Pension and Life Assurance

We strongly value your future and want to help you save for it, that is why we will contribute by 6% of your pension and you will be protected by Willmott Dixon Interiors Life Assurance Scheme (more details to come when joining).

Holidays

We commit everyday to promoting a healthy work/life balance that matches a competitive holiday allowance, the longer you stay the more you get. 

If the holidays allowance isn’t enough, you can take advantage of buying extra holiday entitlement each year.