Developing Leaders: What Four Extraordinary Careers Reveal About Leadership

What can a Royal Marines Commando, a King’s Counsel, a pioneering heart surgeon, and a psychologist who studies psychopaths teach us about leadership?

At this year’s Developing Leaders South conference, a fascinating pattern emerged.

While their worlds could hardly be more different, all four keynote speakers returned to remarkably similar themes of courage, humility, preparation and teamwork, revealing what effective leadership looks like when the pressure is at its highest.

Read: Developing Leaders: What Four Extraordinary Careers Reveal About Leadership 

Leadership is built before the pressure arrives

For Scotty Mills, leadership starts long before a crisis unfolds. Drawing on his experiences in the Royal Marines, including leading operations in Iraq where intelligence reports suggested his team had only a 20% chance of survival, he spoke about the importance of preparation.

The Royal Marines’ approach is built around making standards part of everyday life, not something reserved for difficult moments. As Scotty put it: “Train hard, to fight easy”.

His message was also one of personal growth and resilience. The Royal Marines train people to push beyond what they believe their limits to be, creating individuals who can perform in even the most intense situations, while never losing sight of the values that define a team.

Great leaders challenge assumptions

Jo Delahunty KC specialises in making judgements without being judgemental.

As one of the UK’s leading barristers, her role demands an ability to understand people, challenge assumptions and uncover facts, without allowing preconceptions to dictate outcomes.

Her message was that hidden biases exist whether we acknowledge them or not. The key is recognising them. She encouraged leaders to be honest about their own prejudices and weaknesses, and spoke about how we can adapt our communication style to create environments where people feel empowered rather than intimidated.

One observation particularly stood out: “It’s not always the noisiest people who get heard. The thinkers are often the ones with the brightest ideas”.

High-performing teams are built on trust

Professor Martin Elliott spent his career operating on the hearts of babies at Great Ormond Street Hospital, a craft with next to no margin for error.

While the surgeon often attracts the attention, his presentation highlighted a different reality. Successful outcomes depend on teams.

Complex surgical procedures require dozens of people working together seamlessly, and in some cases, Martin relied on as many as 29 professionals to contribute to a single operation.

His team’s breakthrough came not through individual brilliance, but through empowering colleagues to speak up, regardless of their role or seniority. As Martin explained: “We don’t make decisions on our own. We make them as a group”.

It demonstrates that high-performing teams are rarely built by everyone thinking in the same way.

 

Why psychopaths make good leaders

Professor Kevin Dutton brought a different perspective to the day.

Drawing on decades of research into psychopathy, he explored traits including fearlessness, focus, emotional detachment, ruthlessness and poise under pressure.

Through a version of his widely known psychopathy assessment, delegates were invited to consider where they might sit on the psychopathy spectrum and what those characteristics can reveal about behaviour and performance.

While the term often carries negative connotations, Kevin argued that certain traits associated with psychopaths, when balanced with integrity and purpose, can be highly valuable in leadership, business and crisis situations.

Are leaders born or made?

Perhaps most striking was that none of the speakers set out to become the person standing on stage.

Scotty Mills joined the Royal Marines almost by accident after walking into a recruitment office to escape the rain. Jo Delahunty KC was once told she was bright enough to work in a bank but had “too much attitude” to work in a front of house role. Professor Martin Elliott initially planned a different medical career before discovering paediatric cardiac surgery. While Professor Kevin Dutton, the son of (in his own words) “a real life Del Boy” emerged from a colourful, working-class London background to become one of the world’s foremost authorities in his field.

The conference raised an interesting question: are leaders born or made?

While their journeys were different, all four speakers suggest leadership often begins when somebody sees something in you, before you see it in yourself. As Jo Delahunty said: “You have to lean down to pull people up the ladder.”

Five Key Takeaways from Developing Leaders South 2026

  1. Preparation creates confidence. The best leaders build capability before pressure arrives.
  2. Challenge assumptions. Effective leadership requires judgement, not being judgemental.
  3. Create environments where people can speak up. Teams perform best when every voice can be heard.
  4. Trust those around you. Great outcomes happen when people are empowered to contribute.
  5. See potential in others. Leadership is often about helping people achieve more than they thought possible.

Joe Gallagher

With 19 years of experience and over 500,000 square ft of CAT B office fit-outs delivered in London’s most prestigious locations, Joe Gallagher is our CAT B fit-out project lead. His portfolio reflects over £110 million worth of commercial office fit-outs for customers ranging from banks, media brands, and tech companies to developers and management consultants.

Why we do it

By keeping buildings alive, we preserve their history while ensuring they remain relevant, sustainable, and functional in a changing world. Our work is about more than just refurbishment—it’s about creating spaces that inspire, support communities, and provide lasting value.

Let’s work together to transform spaces, ensuring they stand the test of time while meeting the needs of today and the future.

How we do it

A heritage of trust and reliability: With over 172 years of success, Willmott Dixon Interiors is part of one of the UK’s most established construction companies. Our long-standing reputation means you can trust us to deliver with the highest standards of quality, and that you are partnering with a company that is secure and dependable, especially in an industry where financial stability is crucial for project success.

Transparent and reliable project management: We prioritise on-time and within-budget delivery. Our clear communication and proactive approach ensure that you stay informed throughout the project, giving you peace of mind from start to finish.

End-to-end project management: From feasibility studies to design and delivery, our expertise ensures projects run smoothly, on time, and within budget.

Expert procurement support: We simplify the tender process and guide customers through procurement frameworks, ensuring compliance and efficiency.

Sustainability-focused solutions: With a dedicated in-house team, we align every project with our ambitious sustainability goals, minimising waste and integrating energy-efficient solutions.

 

What we do

We specialise in the fit-out and refurbishment of buildings across multiple sectors, from offices and healthcare facilities to hotels, retail, and secure environments. Whether it’s breathing new life into a heritage building, modernising commercial spaces, or ensuring critical environments remain fully operational during works, we are committed to delivering projects with precision and care.

Key areas of focus:

A trusted team and supply chain: Our people are what make us stand out. From project managers to site teams, we bring a wealth of experience and a proactive approach to every project. We also support our supply chain partners with a 28-day payment term and a commitment to fair treatment, ensuring high-quality materials and timely execution.

Seamless design and build delivery: If required, our integrated design and build services streamline the process from RIBA Stage 2 or 3 to completion, saving you time and effort.

Live environment expertise: We excel in delivering projects in occupied and secure environments with minimal disruption, ensuring business continuity and safety.

Long-Term partnerships: We believe in building relationships based on trust, performance, and transparent communication, ensuring every project we deliver contributes to your ongoing success. Many of our customers return to us time and time again, a testament to our commitment to quality and service.

Attention to detail: From appointment to final handover, we focus on creating environments that not only meet but exceed expectations. Our rigorous quality assurance processes ensure every element of a project is delivered with precision.

Sustainable refurbishments: We pledge to be net-zero operational carbon by 2030 and have a net-zero supply chain by 2040. Our projects focus on energy efficiency, waste reduction, and the use of sustainable materials.

TRUSTED TEAM AND SUPPLY CHAIN

We are supported by a trusted supply chain, guaranteeing the use of high-quality materials, and ensuring timely project execution. Our long-standing relationships allow us to deliver excellence on every project.

ATTENTION TO DETAIL

From our appointment to the final handover, we focus on creating office environments that not only meet but exceed your expectations. Our attention to detail ensures that your space is functional, beautiful, and aligned with your business goals.

SUSTAINABILITY

Our dedicated in-house team ensures that every project aligns with our ambitious sustainability goals. As a business, we are committed to achieving a net-zero status by 2030, and we hold ourselves accountable at every stage of our operations. From minimising waste through innovative recycling programs to selecting sustainable materials and incorporating energy-efficient practices, we focus on reducing environmental impact.

COMMITMENT TO LONG-TERM PARTNERSHIPS

We believe in building relationships based on trust, performance, and transparent communication. Our goal is to create long term partners, ensuring that every project we deliver contributes to your ongoing success.

SEAMLESS DESIGN AND BUILD DELIVERY

If required our integrated design and build services can streamline the process from RIBA Stage 2 or 3 to completion, saving you time and effort. With in-house design capabilities and relationships with external design partners across all disciplines it gives us full flexibility to develop a tailored approach for each project.

PROVEN EXPERTISE

With extensive experience in the commercial fit-out market, we understand how to deliver projects that meet your unique needs. Our team has completed a wide range of traditional and design & build, high-quality fit-outs across multiple sectors.

TRANSPARENT AND RELIABLE PROJECT MANAGEMENT

We prioritise on-time and within-budget delivery. Our clear communication and proactive approach ensure that you stay informed throughout the project, giving you peace of mind from start to finish.

A HERITAGE OF TRUST AND RELIABILITY

Backed by over 172 years of success, Willmott Dixon Interiors is part of one of the UK’s most established construction companies. Our long-standing reputation means you can trust us to deliver with the highest standards of quality, and that you are partnering with a company that is secure and dependable, especially in an industry where financial stability is crucial for project success.

Learning and Development

We believe continued learning and development is crucial to our team’s everyday needs. Our internal L&D system, Willmott Dixon University, supports a wide range of courses for all of our people to ensure they are best-equipped to perform well in their job roles.

We are able to offer unlimited opportunities to those with the ambition to take their career to the next level and work in a stimulating environment. By offering 4 levels of management development programmes, we are able to provide the skills you need to help reach your potential.

Professional Qualifications

We believe that our teams should continue to have ongoing development both in and out of construction and are committed to assisting them in becoming qualified within a professional qualification of their choice.

Management Development

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Technical Apprentice Programme

Apprenticeships are a great route into construction. At Willmott Dixon, apprenticeships are available in our business support teams and also through our supply chain partners or our sister company, Fortem, in trade disciplines such as bricklaying.

We offer some entry level positions for those who are looking to take their first steps into construction. With a paid apprenticeship you will earn while you learn and obtain a Level 3 qualification. You can apply following GCSEs; you don’t to have a construction background to complete an apprenticeship.

Work Experience

Work experience is a great way to get an insight into working at Willmott Dixon and is an ideal opportunity to experience the different jobs available, whether you are new to the world of work or looking for a change in career.

We are proud to offer unique work experience placements that give you the chance to work alongside highly qualified and experienced professionals. Gaining an in-depth understanding of both the technical elements and business skills that are required to succeed within construction and showing you a variety of teams that come together to complete a project, whether that be on site or in the office.

Interested? Get in contact: WDIworkexperience@willmottdixon.co.uk

Loyalty Rewards

After five years with us, you’ll join our 5-9 Year Club and celebrate annually with the other members. After reaching 10 years, you will join the prestigious Willmott Dixon 10 Year Club and celebrate along with Rick Willmott.

Private Health Care

We value your health care and wellbeing and that is why we offer free or discounted private health care that will avoid you NHS long waiting lists.

Salary and Profit Share

At Willmott Dixon Interiors we are proud of our people and sincerely believe that our success depends on them and their skills. We reflect our gratitude in the highly competitive salary we offer and review every year. In addition, we will thank you for your hard work with the percentage of our annual profit (subject to certain criteria) to the scope of reflecting our ‘one team’ nature.

Flexible Working & More

The best is yet to come! We give you a day off for your birthday (without using your holiday entitlement), early leave every Friday, dress down Friday once a month, Summer and Christmas events, and more. We have ambitions to be an employer of choice for those who either want to or need to work in a flexible and agile way. Experience it all when joining our team, we are looking forward to getting to know you.

Pension and Life Assurance

We strongly value your future and want to help you save for it, that is why we will contribute by 6% of your pension and you will be protected by Willmott Dixon Interiors Life Assurance Scheme (more details to come when joining).

Holidays

We commit everyday to promoting a healthy work/life balance that matches a competitive holiday allowance, the longer you stay the more you get. 

If the holidays allowance isn’t enough, you can take advantage of buying extra holiday entitlement each year.